Time to get a handle on what your customers want (and control your debtors)
Most businesses that have taken a Christmas break start back at work today. There will be a range of different levels of energy in your business, from those that are refreshed after a break and really keen to get back into making things happen, to those that just don’t want to come back. From a leadership perspective, this is a great time to show the way, and demonstrate the standards you want maintained. In many ways, you will find your people ready to accept some of those changes that you have been meaning to get around to, but just haven’t …
